Paying your rent on time is very important.

Rent is due:

• 1 week in advance: Payment is due every Monday for tenants with a weekly tenancy
• 1 month in advance: Payment is due by the 1st of the month for those with a monthly tenancy

Please remember that it is your responsibility to pay your rent, even if you are in receipt of benefits.

Co-op Homes can accept payments by several different options: 

(1) Personal Cheque – made out to Co-op Homes (or your co-op landlord) and posted to our Brentford Office.

Co-op Homes
The Market Building
195 High Street
Brentford, Middlesex TW8 8LB

(2) Housing Benefit direct to your landlord.

Please remember that you MUST notify your Housing Benefit office if your circumstances change (for example, if you start or stop working).

If you are not sure if you entitled to Housing Benefit, the London Borough of Hounslow has an online calculator that can help check your entitlement to housing and council tax benefit.  Click here to find out more http://hounslow.entitledto.co.uk/default.aspx?sid=2&cid=01e1bc38-c013-4426-845c-460ca328234e

* Please note that this site is outside of Co-op Homes' control and we have no responsibility for its accuracy.

(3) Standing Order

This is an instruction from you to your bank or building society to make a regular payment to us from your account. All you need is a bank or building society account. If you would like to pay by standing order, please contact us first as we would be pleased to help you arrange this. You can e-mail us at  Homes@coophomes.coop.

(4) Allpay Cards

The Allpay card is a plastic swipe card with your name and rent account number on it. The Allpay card is not a credit or debit card but is a convenient way to make a rent payment at any Post Office or Payzone outlet using cash, cheque, debit card or credit card.

Allpay cards are normally issued at the start of a tenancy but we can supply you with another one at any time. Please e-mail Homes@coophomes.coop to request a new or replacement Allpay swipe card.

Problems Paying your Rent?

You should tell us straight away if you are experiencing problems paying your rent. We would be pleased to provide you with free advice and do our best to help you bring your rent account back up to date. It is extremely important that you make contact with us as soon as you start having financial difficulties as we can only help you once we know there is a problem. Below are a few documents which may be of interest to you:

Files available for download

  Budgeting Sheet   |openbudget sheet for print.pdf| | downloadbudget sheet for print.pdf|

  Income Management Policy (August 2006)   |openIncome managenment policy August 2006.pdf| | downloadIncome managenment policy August 2006.pdf|

  Managing Your Income Advice   |openManaging Your Income.pdf| | downloadManaging Your Income.pdf|

  Tenant Arrears Procedure (September 2007)   |openTenant Arrears Procedure _Web Version_.pdf| | downloadTenant Arrears Procedure _Web Version_.pdf|

Related links on the internet

  | London Borough of Hounslow - Benefits calculator