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Feedback
We want you to enjoy the experience of living in our homes so please tell us if you are happy or unhappy with the services you receive or with other issues related to your housing. If you have children or other family members living with you we want them to be as happy as you are and therefore we regard meeting their current housing needs as important as yours. We are committed to providing quality customer service to all our residents and to help us achieve this we are open to comments, compliments, suggestions and complaints from customers on any part of the organisation so we can continually improve our service. For general feedback please contact the Customer Relations Team at our Brentford office. Telephone 020 8568 4112 or e-mail Homes@coophomes.coop. To make a complaint please see How to make a complaint. Document Consultation We would like to hear what you think about our documents, standards, policies and procedures as they are reviewed. Is there any other information you would like us to add? Have we missed anything? Your views on our services and performance is crucial and we would be really pleased if you would like to be involved in how we shape our services to you and all our customers as well as the information we produce. If you would like to be involved now or in the future, please contact us at our Brentford Office: Co-op Homes, The Market Building, 195 High Street, Brentford, Middlesex, TW8 8LB. Please mark any correspondence for the attention of the Co-op Development Officer. Telephone 020 8568 4112, fax 020 8568 4037 or e-mail Homes@coophomes.coop.
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