Co-op Homes has a range of Tenancy Management policies and procedures upon which our services to our customers are based.

If you would like to comment on any of these documents or wish to take part in reviewing the policies when they are due for update, we would be pleased to hear from you. Co-op Homes is founded upon our customers being the heart of our business and your views, whether you are a new, existing or potential customer, are very important to us.

Please click here for details on how to contact us.

A selection of our policies and procedures are available below.

Files available for download

  Abandoned Vehicles (Nov 06)   |openAbandoned Vehicles Procedure _Nov 06_.pdf| | downloadAbandoned Vehicles Procedure _Nov 06_.pdf|

  Abandonment (Nov 06)   |openAbandoment Procedure _Nov 06_.pdf| | downloadAbandoment Procedure _Nov 06_.pdf|

  Alterations & Improvements (Nov 06)   |openAlterations and Improvements Procedure _Nov 06__2.pdf| | downloadAlterations and Improvements Procedure _Nov 06__2.pdf|

  Anti-social Behaviour Procedure (July 2008)   |openAnti-social Behaviour Procedure July 08.doc| | downloadAnti-social Behaviour Procedure July 08.doc|

  ASB Strategy (Aug 2006)   |openASB Strategy.pdf| | downloadASB Strategy.pdf|

  ASB Summary Policies and Procedures (January 2007)   |openCo op ASBPolicy Procedures updated.pdf| | downloadCo op ASBPolicy Procedures updated.pdf|

  Assignment (Nov 06)   |openAssignment Procedure _Nov 06_.pdf| | downloadAssignment Procedure _Nov 06_.pdf|

  Compensation and Payments (Nov 06)   |openCompensation and Payments Procedure _Nov 06__1.pdf| | downloadCompensation and Payments Procedure _Nov 06__1.pdf|

  Decanting (Nov 06)   |openDecanting Procedure _Nov 06_.pdf| | downloadDecanting Procedure _Nov 06_.pdf|

  Domestic Violence (Nov 06)   |openDomestic Violence Procedure _Nov 06_.pdf| | downloadDomestic Violence Procedure _Nov 06_.pdf|

  Emergency Re-housing (Nov 06)   |openEmergency Rehousing Procedure _Nov 06_.pdf| | downloadEmergency Rehousing Procedure _Nov 06_.pdf|

  Ending Tenancies (Nov 06)   |openEnding Tenancies Procedure _Nov 06_.pdf| | downloadEnding Tenancies Procedure _Nov 06_.pdf|

  Lettings Policy (Nov 06)   |openLettings Policy Nov 06.pdf| | downloadLettings Policy Nov 06.pdf|

  Mutual Exchange (Nov 06)   |openMutual Exchange Procedure _Nov 06_.pdf| | downloadMutual Exchange Procedure _Nov 06_.pdf|

  Relationship Breakdown (Nov 06)   |openRelationship Breakdown Procedure _Nov 06__1.pdf| | downloadRelationship Breakdown Procedure _Nov 06__1.pdf|

  Shared Areas- Removal of Items (Nov 06)   |openShared Areas- Removal of Items Procedure _Nov 06_.pdf| | downloadShared Areas- Removal of Items Procedure _Nov 06_.pdf|

  Squatters (Nov 06)   |openSquatters Procedure _Nov 06_.pdf| | downloadSquatters Procedure _Nov 06_.pdf|

  Starting Tenancies (Nov 06)   |openStarting Tenancies Procedure _Nov 06_.pdf| | downloadStarting Tenancies Procedure _Nov 06_.pdf|

  Succession (Nov 06)   |openSuccession Procedure _Nov 06_.pdf| | downloadSuccession Procedure _Nov 06_.pdf|

  Tenant Arrears Procedure (September 2007)   |openTenant Arrears Procedure _Web Version_.pdf| | downloadTenant Arrears Procedure _Web Version_.pdf|