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Service Standards - Our Customer Promise
In April 2008, Co-op Homes launched its’ revised service standards. The revised standards were produced through consultation with our customer reference panels and through feedback from our website, satisfaction surveys and previous editions of ‘Word on the Street’. Feedback from customers asked for us to measure services such as completing repairs on the first attempt and providing easier access to our services. As we are keen to ensure the services we deliver are shaped around our customers' needs and requirements, we incorporated these suggestions into our revised standards. Our service standards give clear guidelines on what customers can expect from our main areas of service delivery: customer services, corporate standards, rent and arrears management, voids and lettings service, repairs and planned maintenance, anti-social behaviour, estate management and tenant participation. For a full list of our standards, please download our 'Our Customer Promise' below. Our performance against our service standards is published on a six monthly basis to our Services Committee. We also provide our customers with updates in our newsletter, 'Word on the Street'. Please see below for further information on our performance. Files available for download
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